Effective date: October 21, 2026
Information We Collect
We collect information you choose to provide through our contact and billing forms, including your name, company name, email address, phone number, website, project details, billing details, and messages. We also collect limited technical information such as IP address, browser type, device information, referring pages, and interactions with this website through security logs and analytics tools.
How We Use Information
We use submitted information to respond to inquiries, prepare estimates, provide and support services, process authorized payments, maintain client records, secure our systems, improve the website, and understand the effectiveness of our marketing. We do not sell personal information.
Forms, CRM, and Email
Contact and billing submissions may be transmitted to our business email and customer relationship management system so our team can respond and maintain an accurate service history. Information is retained only as long as reasonably necessary for business, legal, security, and accounting purposes.
Analytics, Cookies, and Security
We use Google Analytics to understand site traffic and visitor interactions. Google reCAPTCHA helps protect forms from spam and abuse and is subject to Google's privacy policy and terms. These services may use cookies or similar technologies. You can limit cookies through your browser settings, although some site functions may be affected.
Payments and Service Providers
Payment information submitted through our secure billing page is processed by Stripe. Asheville Web Design does not store complete payment card numbers on this website. We may use hosting, email, analytics, security, payment, and CRM providers when needed to operate our business. These providers receive only the information needed to perform their services.
Data Security
We use reasonable administrative and technical safeguards to protect information. No internet transmission or storage system can be guaranteed completely secure, so please do not submit sensitive information through the general contact form.
Your Choices
You may ask us to update or delete personal information that is not required for an active service, transaction, security record, or legal obligation. You may also opt out of non-service communications at any time.
Contact Us
Questions about this policy may be sent to sales@ashevillewebdesign.com, by phone at (828) 519-1253, or through our contact page.
This policy may be updated when our practices or service providers change. The effective date above identifies the latest revision.